We stand behind the quality of every item we make, but we know things can happen. If an item doesn't meet your expectations or you need a different size or style, please contact us.
Made by Danci has a 30-day Return Policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@madebydanci.com. Please note that returns will need to be sent to the following address: 11 Seguine Pl Staten Island, NY 10312
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Customers are responsible for paying return and exchange shipping costs unless we sent an incorrect or damaged item, if that is the case, we will provide you with the complimentary free Return Label.
Made by Danci wants to make your shopping experience more convenient, so we offer you three different return methods.
- STORE CREDIT
We offer you FREE Pre-Paid Shipping Label when you choose to have Store Credit, so we will issue a digital Gift Card for the total amount of your purchase, which will be send it to the email address you provided us with.
- ORIGINAL PAYMENT METHOD
You will be refunded the total purchase amount and any applicable sales tax, minus $5.00 fee for Pre-Paid Shipping Label. Refunds are processing within five (5) business days after the returned item have been accepted.
- EXCHANGE
You can always contact us for any return question at support@madebydanci.com.
Damages and issues
Please inspect your order once it has arrived and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
ORDERS CANNOT BE CHANGED MODIFIED OR CANCELED AFTER CHECKOUT.
Certain types of items cannot be returned.
- Custom products (such as special orders or personalized or embroidery items).
- Holiday and/or Seasonal items including but not limited, Memorial Day, Christmas, Fall and Halloween season, Thanksgiving, 4th of July, Valentine's Day
- Gift Cards
- Items Marked Final Sale or under our Sale Tab
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@madebydanci.com